FAQS

Q. WHEN SHOULD I START LOOKING FOR MY PERFECT DRESS?

A. We recommend that you book an appointment with us 7-12 months before your wedding date. Most of the gowns have an approximate production and arrival time of 6 months. We can place Rush orders, however these are subject to availability and come at a varying extra cost as charged by the designer.

Q. DO I NEED TO MAKE AN APPOINTMENT?

A. Yes, to purchase a designer made-to-order gown from us you will need to book an appointment. We offer two types of appointment. More information can be found on our Book An Appointment page; however, we recommend reading through these FAQs first so that you are fully prepared before you book. By booking your appointment you are agreeing to comply to your general terms and conditions which can be found on our website HERE
Complimentary Appointments require a refundable deposit to reserve a time slot.

Q. WHAT ARE YOUR OPENING TIMES?

As mentioned above, booking an appointment is essential in order to visit the boutique.

Our Opening Times for appointments are as follows:

Monday & Tuesday: 10am – 9pm

Wednesday & Thursday: CLOSED during the day. VIP Evening appointments available 5-30pm-9pm

Friday & Saturday: 10am-9pm

Sunday: 11am-7pm

We have 2 appointment types available.
Please read more information on our Appointments Types HERE.

Q. SHOULD I BRING ANYTHING TO MY APPOINTMENT?

A. We advise you to wear skin coloured or white undergarments. We don’t currently sell or provide underwear, so it is essential that you have some appropriate underwear with you in order to get a good idea of how the dresses will look on your wedding day. You can also bring any accessories you may wish to match up with your dress (should you have any).

Q. IS THERE ANYTHING I SHOULDN’T BRING WITH ME?!

A. Please refrain from wearing any fake tan to your appointment as this stains the sample gowns. Also please wear no to minimal make-up to prevent transfer onto the gowns. Cleaning fees are chargeable if the dresses get damaged, marked or stained.  We ask that you kindly refrain from bringing any food and drink with you (we can provide this for you in VIP appointments).

Q. WHAT EXACTLY IS A MADE-TO-ORDER GOWN?

A. Pretty much exactly what it says on the tin! There are a range of designer sample gowns available to try on in our boutique in a variety of sizes. Once you find a sample style that you love and want to place an order, we will take your key measurements and your gown will be made just for you as close to your measurements as possible on the designers size chart.

Alterations will commonly be required to ensure a perfect fit so please bare this in mind. We recommend setting aside a minimum of £200 to cover alterations costs.

Q. DO YOU OFFER ALTERATIONS IN-HOUSE?

A. Whilst we currently don’t offer in-house alterations, we have teamed up with an experienced local alterations studio who we recommend. You are more than welcome to use your own seamstress to carry out any alterations if you wish. Standard alterations you can expect to need include shortening of the hem and bust alterations.

Q. HOW MANY PEOPLE CAN I BRING ALONG WITH ME?

A. We love a good party, however we believe that during your appointment keeping it small is best as we feel it is important to keep the focus on you and finding that perfect dress. We encourage that your guest list is kept to a minimum so that your appointment is as intimate as possible and also so you don’t feel overwhelmed by too many opinions.

If you book a complimentary Appointment Slot, you will have a guest allowance of up to 2 guests. VIP slots have an allowance of up to 4 guests. As a small and exclusive boutique, we also want to ensure that everyone remains comfortable as we have minimum seating available. Please note that for security reasons, we cannot allow more than 5 people in the boutique at a time.

We regret that due to the fittings and fixtures, accessories and delicate nature of the items we stock, the boutique is an unsuitable environment for children under the age of 10, so please refrain from bringing them to your appointment.

Q. I PLAN ON CHANGING MY SHAPE/WEIGHT FOR MY WEDDING DAY, WHAT SIZE SHOULD I ORDER AT MY APPOINTMENT?

A. We strongly recommend that you have your dress ordered in the size closest to your measurements on our designers’ size chart at the time of your appointment. This size will be based on your largest measurement taken in the boutique at the time of your appointment (e.g. your hip measurement). We cannot order any gowns more than 1-2 dress sizes below these measurements.

Q. WHAT ABOUT PARKING AND TRAVELING TO FROCK & SOUL?

A. If you’re arriving by car and aren’t familiar with the area, our recommended parking places are:

Saddleworth Medical Practice car park: Smithy Ln, Uppermill, Oldham OL3 6AH. 
Approx. 1 minute walk the the boutique.
 
Saddleworth Museum Car park: 33 High St, Uppermill, Oldham OL3 6HS
Approx. 4 minute walk to Frock & Soul.
 
Alternatively you might be able to get a space in the carpark at Saddleworth Pool and Leisure centre: Station Rd, Uppermill, Oldham OL3 6HQ
Approximately 7 minute walk to the boutique.
 
The New Bank Garden centre in Dobcross (The next village to Uppermill): Dobcross New Rd, Dobcross, Oldham OL3 5NP
This is about a 10 minute walk to the boutique.
 

If you’re travelling by train, the closest station is Greenfield and is about 10 min walk away. If you prefer to call a cab from the station to the boutique then you can call the local can firm Cartax on: 0161 633 8888.